Policy

Products use

For soap: We try and disclose all our ingredients and are not responsible for any skin reactions allergic or otherwise. Please read the ingredients carefully before using.

Shipping

Shipping is free on orders over $35.

We ship to United States only.

Soap: We are making new soap for every customer. It takes 2-4 business days to ship.

Other products: Ready to ship in 1-3 business days.

All items are either packaged in a small especial paper envelope and rope tied.

Fused glass is very durable, however, it’s still glass. We bubble wrap all items along with additional packing materials. Some orders will be double boxed for shipping to ensure the safety of the items arrival. Double boxing is only required for large or delicate items.

Customs and import taxes

Sales Tax applies in California. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns and Exchanges

All sales are final. We don’t accept returns and exchanges. Items will not be shipped until payment has been received. No cancellations will be accepted after payment has been received.

For fused glass only: If your item arrives broken (this rarely happens) please photograph the glass and the packaging and send these pictures to us. Once we have confirmed the damage and have the pictures for insurance purposes a full refund will be made. This must be done within 2 days of purchase.